Freshservice
Freshworks, San Mateo, California, United StatesFreshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as 
Microsoft Teams, 
Slack, 
Jira, 
GitHub, and TeamViewer.
According to our data, Freshservice ranks 28th among the customer support technologies we track.
It has 0.2% of the customer support market share and is present on 0.005% of all websites.
- 🏠 Website
- 🏷️ Previous name
- Freshteam
- 🔗 Links
- 👨👩👦👦 Community
💸 Pricing
Freshservice is a commercial product priced starting at $19 per agent per month (paid annually).
📊 Rankings and Market Share
- Customer Support
- Rank: 28
- Market share: 0.2%
- HR Management
- Rank: 23
- Market share: 1.3%
🏆 Freshservice Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
⚡ Sites Powered by Freshservice
We have data on 172 websites that use Freshservice customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Freshservice is freshworks.com.
| # | Website | 🔗 | Rank | Country | Language |
|---|---|---|---|---|---|
| 1 | freshworks.com |
#1,147 | United States | English | |
| 2 | nxtwave | #23,349 | India | English | |
| 3 | vmedulife | #43,201 | India | American English | |
| 4 | littlelives-talent | #64,519 | Singapore | English | |
| 5 | leaningtech | #66,293 | English | ||
| 6 | #78,460 | United States | American English | ||
| 7 | nfrederic | #87,678 | France | French | |
| 8 | #102,188 | United States | American English | ||
| 9 | trendspider | #107,025 | United States | English | |
| 10 | shikho | #107,279 | Bangladesh | Bangla | |
| 11 | sabeeapp | #110,621 | Hungary | English | |
| 12 | form-talent | #112,839 | United States | American English | |
| 13 | #113,807 | United States | American English | ||
| 14 | hipecommerce | #115,214 | English | ||
| 15 | tyrads | #123,259 | American English | ||
| 16 | aisle | #123,824 | English | ||
| 17 | pyypl | #135,098 | United Kingdom | British English | |
| 18 | #149,846 | United States | English | ||
| 19 | joinditto | #154,212 | India | English | |
| 20 | #154,599 | United States | American English |
📈 Usage Statistics
Most of the sites that use Freshservice:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Education/Reference category.
Most of the sites using Freshservice are from the United States, India, and the United Kingdom.
- United States 37.8%
- India 10.9%
- United Kingdom 7.6%
- Canada 6.7%
- Brazil 4.2%
- Australia 3.4%
- Singapore 3.4%
- New Zealand 2.5%
- Colombia 1.7%
- Other 21.8%
Most Freshservice users speak English or Portuguese.
- English 85.7%
- Portuguese 3%
- Spanish 2.4%
- French 1.8%
- Italian 1.2%
- Chinese 1.2%
- Dutch 0.6%
- Vietnamese 0.6%
- Greek 0.6%
- Other 2.9%
Freshservice customer support technology is especially popular on .com and .edu top-level domains.
- .com 51.2%
- .edu 7.6%
- .org 3.5%
- .co 3.5%
- .io 3.5%
- .ai 3.5%
- .net 2.3%
- .us 2.3%
- .ca 2.3%
- Other 20.3%
The primary market segments for websites utilizing Freshservice include education and reference, business, and online shopping.
- Education/Reference 29.7%
- Business 28.1%
- Online Shopping 6.3%
- Internet Services 4.7%
- Marketing/Merchandising 4.7%
- Job Search 3.1%
- Travel 3.1%
- Finance/Banking 3.1%
- Software/Hardware 3.1%
- Other 14.1%
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Zendesk💬 Frequently Asked Questions
What is the company behind Freshservice?
Freshservice is owned by Freshworks Inc., headquartered in San Mateo, California, United States.
Can I use Freshservice for free?
No, Freshservice is a paid solution.
What is the price of Freshservice?
The pricing starts at $19 per agent per month (paid annually).
Which country uses Freshservice the most?
The majority of Freshservice users are from the United States.
Who uses Freshservice?
According to our data, Freshservice is used on over a hundred sites, including such established ones as ccbp.in,
vmedulife.com, and
littlelives.com.
Is Freshservice used on government websites?
Overall, we found Freshservice on 2 government sites in the United States.
Do academic institutions use Freshservice?
Yes. The most notable of these are scusd.edu,
spokane.edu, and
edisonohio.edu. In total, we know of 13 academic websites in the United States that use Freshservice.
How does Freshservice stack up against the competition?
Freshservice is a moderately popular customer support technology, ranking ahead of 20 other customer support technologies we track.
What are the alternatives to Freshservice?
Alternatives and possible competitors to Freshservice may include ServiceNow,
Jira Service Management, and TeamDynamix.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Freshworks